Last updated 22 October 2026

Refund & cancellation policy

Hygiene products

For health and hygiene reasons, sanitary pads can't be returned or exchanged once the pack has been opened or its seal is broken.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, tell us within 48 hours of delivery with your order number and photos of the parcel and product. Once we've checked it, we'll send a free replacement or give you a full refund — your choice.

Cancelling an order

• Before dispatch: email or call us and we'll cancel and refund in full.
• After dispatch: the order can no longer be cancelled.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay. Banks usually take 5–7 business days to show the money in your account.

Payment deducted but no order?

If money left your account but you didn't get an order confirmation, it's usually confirmed automatically within a few minutes. If not, the payment is reversed automatically by Razorpay or your bank. Contact us with the transaction details and we'll help.

Questions? Email hasanenterprises4u@gmail.com or call +91 91960 68932.